Welcome to Miss K Hair & Beauty. These Terms and Conditions ("Terms") govern your use of our services and our website. By booking an appointment or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services. 

​

 Appointments and Cancellations

• Booking Appointments: Appointments can be booked online, over the phone, or in person. Please provide accurate contact information when booking.

• Appointment Confirmation: You will receive a confirmation of your appointment via email or SMS. Please ensure your contact details are up to date.

• Cancellation Policy: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. 

•  No-Show Policy: Clients who do not show up for their appointment without prior notice may be charged the full cost of the scheduled service and continued no-shows will lead to a ban to the salon. 

• Late Arrivals: Please call the salon to let your stylist know you are going to be late, please remember we may have appointments after your booking, we allow between 10 to 15 minutes for late arrivals any longer than this will result in us asking you to cancel the appointment. 

​

Services

• Service Descriptions: We strive to ensure that the descriptions of our services are accurate. However, variations may occur. If you have specific requirements, please inform us prior to your appointment.

• Service Suitability: It is your responsibility to inform us of any medical conditions, allergies, or sensitivities before receiving any treatment. This information is crucial to ensure the suitability and safety of our services.

• Results: Results may vary from person to person. We do not guarantee specific outcomes from our services.

 

 Pricing and Payments

• Our service prices are listed on both our website and in the salon. Please note that final pricing may vary based on individual factors such as hair length, thickness, and any additional treatments required. These details will be discussed with you during your consultation, ensuring full transparency before we proceed with your service.

• Payments: Payments are due at the time of service. We accept cash, credit/debit cards, and other payment methods as listed in the salon.

• Deposits: Some services may require a deposit to secure the booking. Deposits are non-refundable unless the appointment is cancelled or rescheduled within the specified notice period.

​

Gift Cards and Vouchers

•  Purchase and Use: Gift cards and vouchers can be purchased in the salon or online. They are non-refundable and cannot be exchanged for cash.

•  Expiration: Gift cards and vouchers are valid for 12months from the date of purchase. Expired gift cards and vouchers will not be accepted.

​

Privacy and Data Protection

• Data Collection: We collect personal information to provide and improve our services. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

• Confidentiality: We respect your privacy and ensure that your personal information is handled in accordance with applicable data protection laws.

​

Liability

• Service Liability: We are not liable for any adverse reactions or consequences resulting from the use of our services when all known risks have been disclosed to you.

• Personal Belongings: We are not responsible for the loss or damage of personal belongings brought into the salon.

​

Health and Safety

• Hygiene: We maintain high standards of hygiene and sanitation. All tools and equipment are sterilized or disposed of after each use.

• Client Conduct: We reserve the right to refuse service to any client who exhibits inappropriate behavior, poses a health risk, or fails to comply with our policies.

 

Changes to Terms and Conditions

We may update these Terms from time to time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after any changes indicates your acceptance of the new Terms.

​

 Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

​

Miss K Hair & Beauty 

93 High street, New Malden, KT3 4BP

misskhairandbeauty@gmail.com

02089494588